Customer Care

This page highlights INHF's policies and guidelines for making shopping experiences with us convenient and rewarding. We've always prided ourselves on delivering the respect, attention and service our members deserve and we thank you sincerely for supporting INHF's work and mission. If you have any questions or concerns, please email us or give us a ring!

Shipping

We use USPS Ground Advantage for all shipping. Packages are delivered between 2-5 days after shipping.

 

Returns

Returns are happily accepted for a full monetary refund up to 60 days after purchase. To be eligible for a return, your item must be unused. To complete your return, we require a receipt or proof of purchase. Once your return is received, you will get an email notifying you that your refund is in process. Please allow up to 10 days after the return is received for your refund to go through. Shipping may not be refunded.

 

Exchanges

We are more than happy to accommodate exchanges of purchased items for other sizes and styles as inventory allows. We must receive the exchangeable item before the replacement is shipped, however.

 

Shipping Returns or Exchanges

To return your product, please send to: Iowa Natural Heritage Foundation | Attn: Sydney Hunter | 505 5th Ave., Suite 444 | Des Moines, IA 50309

 

Please direct all questions, comments, concerns or feedback to:

shunter@inhf.org or 515-288-1846

 

Yours in conservation,
Iowa Natural Heritage Foundation