Customer Care

This page highlights INHF's policies and guidelines for making shopping experiences with us convenient and rewarding. We've always prided ourselves on delivering the respect, attention and service our members deserve and we thank you sincerely for supporting INHF's work and mission. If you have any questions or concerns, please email us or give us a ring!



Returns are happily accepted for a full monetary refund up to 60 days after purchase. To be eligible for a return, your item must be unused. To complete your return, we require a receipt or proof of purchase. Once your return is received, you will get an email notifying you that your refund is in process. Please allow up to 10 days after the return is received for your refund to go through. Shipping may not be refunded.



We are more than happy to accommodate exchanges of purchased items for other sizes and styles as inventory allows. We must receive the exchangeable item before the replacement is shipped, however.


Shipping Returns or Exchanges

To return your product, please send to: Iowa Natural Heritage Foundation | Attn: Genna Clemen | 505 5th Ave., Suite 444 | Des Moines, IA 50309


Please direct all questions, comments, concerns or feedback to: or 515-288-1846


Yours in conservation,
Iowa Natural Heritage Foundation